Sales Automation
Monitor and manage your sales processes from scheduling, visits plan and sales opportunities to sales completion and collection. Utilize information for targeted actions and quick decisions, boosting your sales dynamics.
Processes Optimization
Organize and automate company processes, saving management time and cost! Monitor company processes, ensure tasks quality and process transparency and facilitate cooperation of your executives, boosting their productivity!
Enterprise Mobility
Boost the dynamics of your sales executives, providing them with access to all the information they need to complete their tasks, regardless of their location. The Galaxy CRM tools help them achieve more efficient sales & quicker customer service!
Access from any location
Work from any location and any device! The only thing you need is Internet connection and your tablet, laptop or smartphone to immediately gain access to the company information you need to perform tasks and make the right business decisions.
Marketing actions
Use modern segmentation/RFM tools and perform targeted multichannel communication, promotional actions & events with your audience! Enjoy integrated management of your marketing plan & perform marketing campaigns through the CRM connection to call centers (telemarketing), Mailchimp, SendGrid, Viber, SMS, SurveyMonkey.
Rewards & Loyalty
Increase your sales and reward your customers for their loyalty!
Gain:
• Effective members management
• Multiple loyalty levels
• Dynamic rewards scenarios
• Interconnection and performance monitoring of POS
• Strengthening of bonds with customers
• Personalized marketing actions & loyalty portal/app
• New Passbook digital cards compatible with Smartphones
Customer service
Provide your customer service department with all the information they need to respond accurately and effectively to their requests and complaints, with automated service flows. Ensure advanced customer service through all available communication channels (Call Center, E-mail, Social Media)!
Full range of applications
Ensure unified infrastructure and interface for your company, without needing bridging connections and custom deployments. The Galaxy platforms consists of a set of applications, ERP, CRM, Loyalty, Retail, Payroll, Mobile SFA, providing integrated support in the growth of your company.
Galaxy Technology
Offer a unique user experience to your company and users and a modern interface with unique business benefits! Galaxy utilizes cutting edge and modern trends, offering you unlimited options to grow and increase your productivity.
Contacts Management
Enjoy integrated management of your contacts and boost your customer relationships! Galaxy CRM offers you management of all contact details, creation of relationships between contacts and companies, reminders, Geodata functionality, multiple attributes for quick collection, searching & categorization of contacts, automatic import and synchronization of contacts between branches.
Actions Management & Organization
View your company organization on our CRM and simplify daily tasks. Automate your processes using workflows, create actions via the LifeCycle monitoring mechanism, enjoy batch management of team actions, easy registration of communication, exports of total statistics and call center processes integration.
Sales Opportunities
Automate your sales and utilize your executives’ actions! Monitor the sales cycle, from the expression of interest and registration of potential customers to follow-up and automatic offer generation. See how your competition is doing, supervise sales budgets and use detailed reports on the pipeline course.
Multichannel Customer Experience
Create multichannel service flows and enhance your Customer Experience through Galaxy's interface to Hootsuite! Manage threads on Facebook, Twitter & Instagram directly from Galaxy CRM, automatically converting them to requests, tasks, meetings and sales opportunities. Reduce your response time and ensure top quality in customer service!
Data Mining Tools
Enjoy extensive and utilizable information for every activity of your company and quick and targeted decision making! With the Segmentation, RFM Analysis, ABC Modeling, GEO analytics and B.I tools, the selection of a Target Market for promotional actions, the boosting of Loyalty and the minimization of clientele loss are now super easy!
Service Management
Monitor and manage the services provision and customer service cycle and ensure top quality in your services! Automated processes and workflows ensure optimal customer service from the initiation of a request to allocation, management of resources and spare parts, resolution and invoicing.
Visits plans management
Set visit rules for your customers, based on factors such as customer category, location dynamics, ranking and geographic data. Create seller visits, recommend optimal routes and measure the effectiveness of each plan.
Merchandising Plans Management
Setup the actions sellers must complete with customers and enjoy a central overview of products on the application. Galaxy CRM offers central management of actions, setting up items in the company, branches and customers and monitoring measurements flows by sellers.
Customization
Design your application exactly how you need it, enjoy flexibility and save managing time! Create different interfaces per user, add new functionalities, create new procedures, such as approval rows, reminders and automatic processes and adjust entities by adding extra tables, fields and new actions.
Interface with Outlook 365
Ensure a smooth interface to the popular Microsoft platform, providing real-time interconnection of information with Galaxy CRM. Synchronization of appointments, e-mails and contacts is performed automatically and in real time, regardless of the Galaxy user interface (Desktop, WebAct, Mobile), with no extra plugins or other applications needed.
Interface with Epsilon Messaging & other providers
Enjoy targeted communication with buyers using Viber & SMS directly through Galaxy CRM, ensuring an integrated customer experience! Send personalized messages to your customers, without considering additional costs. You can purchase the units you need and consume them, any time you want, without paying monthly subscriptions! (Epsilon Messaging, Apifon, M-STAT, Yuboto)
Interface with MailChimp & SendGrid
Create your e-mail campaigns on Galaxy CRM, setup your audience and dynamic text with information of your contacts and order the most advanced batch e-mail platforms to begin sending! Analyze the effectiveness of every campaign and optimize future actions.
Interface with Survey Monkey
Find out what your customers want and upgrade the quality of the services you provide! Galaxy CRM connects to Survey Monkey and allows you to use the application to easily create and manage market research and customer satisfaction surveys. At the same time, it provides data processing and conversion to qualitative information.
