Enhance Customer Service with Artificial Intelligence
Elevate your customer service with Copilot! Utilizing AI, your representatives gain instant insights into customer requests, solution suggestions, and communication management tools. With smart support for chat and email, Copilot helps your team deliver prompt and accurate responses, ensuring high levels of customer satisfaction.
Customer interaction through various channels
Offer the best possible experience to your customers, at your own terms. Allow your personnel to simply and smartly solve any issues, through any channel and device. Increase your customer satisfaction and enhance their loyalty.
Quick & personalized service
Facilitate your personnel with smart processes. Provide them a complete overview of their customers, allowing them to successfully respond to increased expectations. Analyze data through connected devices and apply timely resolution measures.
Boost productivity
Eradicate time-consuming tasks and offer your executives an All-in-One service tool! Reduce the complexity of daily tasks, connect to Microsoft tools and quickly monitor and resolve requests!
Innovation with flexible solutions
Invest in a solution that can easily be adapted to your needs, expand and connect to other applications and services you already use. Start with a standardized solution and gradually activate new subsystems to cover your future needs.
Utilize your data
Improve your services and reduce costs! Utilize artificial intelligence tools in combination with advanced analysis tools. Transform the way you provide your services and your total interaction with your customers.
Maximize ROIs
Upgrade your organization's digital infrastructure with a strategic investment contributing to the effective utilization of all our resources. Reduce cost and complexity by choosing On Cloud installation on Microsoft Azure.
Virtual AI agents
Save time for your personnel, using automated solutions targeting high value interactions, Bots use customer and company data, offering smart and quick service 24 hours a day. Utilize the most powerful artificial intelligence customer service platform in the market.
Quick onboarding of new executives
Quickly train your new agents and keep them updated on new attributes and best practices, through customized training applications, available 24/7.
Flexible support
Optimize your company’s staffing levels and allocate resources using the most popular personnel recruitment channels, the latest tendencies and the necessary skills. Deal with daily fluctuations in demand and adapt your services to the changing needs of your organization.
Social networks and views utilization
Create opportunities to improve your services experience, instantly receiving feedback from surveys, discussion fora and social listening (results of your company presence on social networks). Retrieve data directly from the market, know what your customers think about you and ensure top quality customer service and support in all communication channels!
Interface with LinkedIn Sales Navigator
Utilize the connection to LinkedIn Sales Navigator and gain access to profiles and information, including related contacts and recommendations to ensure a warm first meeting.Monitor contacts and visualize their relationships, using interactive organization charts.
Interfaces with all your systems
Use all your organization information and systems, unifying processes and unstructured data. Connect to your call center, transfer data from third party systems, unify processes and internal systems.Enjoy the seamless integration of the system with Microsoft applications (Office, SharePoint, Microsoft Dynamics Business Central).
Interface with third party systems
Upgrade your digital infrastructure and invest on a system that can be safely interconnected with third party applications required to effectively run your business.
