Liberal // January 2026
The Strategic Role of the EPSILONNET Group
Global investments in data centers are skyrocketing, expected to reach 580 billion dollars by 2025. In Greece, Microsoft is planning an investment exceeding 1 billion euros for the development of three data centers by 2030, confirming the strategic importance of the country on the digital map. At the same time, the global artificial intelligence market, which reached 244 billion dollars in 2025, is projected to soar to 827 billion dollars by 2030.
Although technology offers unprecedented possibilities, its effective utilization requires efficient management change and the redesign of work practices and organizational structures, with the aim of achieving a comprehensive and sustainable business transformation.
In modern enterprises, the initial phase of transformation through Artificial Intelligence begins with the adoption of digital assistants, while the next phase concerns the integration of intelligent Agents. At Epsilon Dynamics, as a certified Microsoft partner with long-standing experience and a strong commitment to business applications, we adopt a model we call the “Frontier Firm”: a next-generation organization, designed from the ground up for the AI era. Our goal is to create a seamless synergy between human judgment and AI Agents, enabling companies to scale faster, make higher-quality decisions, and generate greater business value.
The practical implementation of Artificial Intelligence within the CRM environment is enabled through a wide range of intelligent Agents supporting critical functions such as sales, customer service, field services, and marketing. Indicatively, these include Agents for Sales Qualification, Sales Development, Customer Service, Sales Close, Scheduling Operations, Customer Intent, Case Management, Quality Evaluation, and Customer Knowledge Management.
A characteristic example is the Sales Chat, which equips salespeople with consolidated and complete information for every customer meeting, through a unified tool. It provides revenue analytics, real-time guidance, opportunity management, licensing information, identification of decision-makers, as well as predictive analytics that support more effective decision-making.
In ERP environment, Microsoft Dynamics 365 Business Central stands out as one of the world’s leading ERPs for small and medium-sized businesses and growing organizations. According to Forbes, it excels in areas such as functionality, usability, transparent pricing, quality of support, flexibility, and the integration of advanced Artificial Intelligence capabilities.
Its embedded ΑΙ automates critical tasks and provides in-depth business insights across sales, finance, and operations. In this way, process efficiency is enhanced and faster, more informed decision-making is enabled across the entire organization.
More specifically, two of the most important Agents are the Sales Order Agent and the Payables Agent.
The former analyzes incoming customer emails requesting sales, checks product availability, clarifies any necessary details, generates quotations, and converts them into orders upon user approval. This significantly accelerates the sales process and reduces the margin of error.
Similarly, the Payables Agent monitors emails for invoices attached in PDF format, extracts the relevant data, identifies the corresponding supplier, suggests account classifications, and creates purchase documents. This enables the automation of procurement and accounting processes, increasing accuracy and speed in financial operations.
Epsilon Dynamics and the entire EPSILONNET Group — through Dynamics 365 solutions as well as proprietary platforms such as PYLON flex & hybrid and Epsilon Smart — as strategic partners of Microsoft and a major share of Greek enterprises of all sizes, aim to optimize operations, empower insightful decision-making, and elevate customer and employee experience, with respect for humanity and adherence to the principles of Ethical ΑΙ.
Nikolas Tsirgelis is General Manager of EPSILON DYNAMICS at the EPSILONNET Group, with significant experience in the consulting sector and in innovative service and technology fields. He has emerged as a strong voice for Artificial Intelligence, with a focus on developing young talent and advancing AI-driven business transformation.