Integration in company processes
Automate all your company processes using an easy and flexible interface, simplify the daily tasks of your executives, boost productivity and ensure adherence with corporate rules.
Measurable Corporate Memory
Enjoy integrated commercial activity management and acquire a “measurable corporate memory”! PYLON CRM Hybrid offers integrated and flexible statistics, creating “Business Intelligence” to timely detect issues or opportunities.
Integrated Customer-oriented Philosophy
Integrated monitoring of the sales cycle, from the original contact to the final offer and invoicing. Create a personal relationship with your customers, using tools which help apply targeted communications, marketing actions & commercial policies.
Mobile Management
Use the convenient dashboard provided by PYLON CRM Mobile to manage your contacts, calendar, scheduled tasks, detailed schedule of purchases/sales and to configure the display of customer sheets, search filters and collective tables of financial figures.
Total Control of Printouts
Easily and quickly generate printouts using the Easy Report Generator & print your reports in any format. Use the B.I. features of PYLON CRM Hybrid and enjoy dynamic updates with Pivot Tables and an extensive personnel dashboard with selected KPIs.
Access from any location
Enjoy a unique, customized user experience. With Roaming UI you can simply login from any workstation at the workplace and enjoy all your configurations, dashboards, personal menus and more!
Ease of use
Minimize the time needed for entries and receive immediate information on the daily tasks that need to be completed. Smart schedule organization, total tasks scheduling and management of assigned resources, taking into consideration all parameters.
Telephone Processes Automation
Simplify your telephone processes! Utilize the PYLON CRM Hybrid interface to the call center and a specialized telemarketing working display to reduce hours spent on the process and enjoy more time in communicating and creating a successful customer relationship.
Contacts Management
Enjoy integrated management of your contacts and enhance your company overview! PYLON CRM Hybrid offers the following: management of all contact details, reminders, Geodata functionality for quick and easy registration of geographic data, multiple features for easily collecting - finding & categorizing contacts, easy contact import with copying from different sheets or files/social media.
Resources & Actions Module
Acquire absolute control over your resources and actions, through the integrated management provided by PYLON CRM Hybrid! Automate your processes using workflows, create actions via the LifeCycle monitoring mechanism, enjoy batch management of team actions, easy registration of communication, exports of total statistics and call center processes integration.
Contracts (Allotments)
Simultaneous display, processing and scheduling of the actions of one or more team resources using a Calendar. Register actions quickly and easily on the Calendar, copy actions, create new related actions and terminate actions. Create templates and enjoy flexibility in the format and data included in the calendar, with color indications according to type of action.
Loyalty
Create integrated loyalty and customer rewards programs! PYLON CRM Hybrid offers the following: member cards management, flexible points programs per invoice/receipt or per item/group of items for specific time periods, point redeeming programs, full transactions history for each card, statistics on member programs & fleet scenarios.
Marketing Campaigns
Monitor the sales cycle and configure customized campaigns according to each customer’s stage. Easily manage the course of promotional actions and monitor effectiveness, with extensive reporting ensuring timely information and easy application of corrective actions, to boost the efficiency of your marketing actions!
Merchandising Plans Management
Setup the actions sellers must complete with customers and enjoy a central overview of products on the application. PYLON CRM Hybrid offers central management of actions, setting up items in the company, branches and customers and monitoring measurements flows by sellers.
Interface with Epsilon Messaging
Targeted communication with buyers using Viber & SMS directly through PYLON CRM Hybrid ensuring an integrated customer experience! Send personalized messages to your customers, without worrying about additional costs. You can purchase the units needed and consume them at any given time, without monthly subscriptions!
Interface with Survey Monkey
Create surveys and upgrade the quality of your services! PYLON CRM Hybrid connects to Survey Monkey and allows you to use the application to easily create and manage market research an customer satisfaction surveys. At the same time, it provides data processing and conversion to qualitative information.
