PHARMASERVICE S.A. chose Epsilon SingularLogic and Epsilon CSA, members of the EPSILON NET Group, along with the Galaxy Pharma (ERP) solution, to automate its daily business processes while simultaneously upgrading its commercial operations.
Since 1971, PHARMASERVICE S.A. has been active in the trade, distribution, and storage of pharmaceuticals and parapharmaceutical products, holding a dominant position in the Greek market. For more than 50 years, the company’s primary goal has been to meet customer expectations and provide high-quality services on a daily basis.
The company was seeking a solution that would not only offer comprehensive management and monitoring of its operations but also ensure fast order taking, quicker invoicing, accurate stock replenishment, automated logistics, and immediate order fulfilment.
In this context, PHARMASERVICE S.A. trusted the technological innovation and rich functionality of the Galaxy Pharma (ERP) vertical solution by EPSILON NET Group. This solution is the most reliable choice in the pharmaceutical warehouse sector, having been awarded at the BITE Awards 2023. The solution offers PHARMASERVICE S.A. a range of significant advantages for its integrated operation, such as:
- Customer order intake via a daily outbound call schedule, fully integrated with the telephone center
- Rapid order-taking with intelligent quick search item functions, application of commitment rules, and automatic daily offer updates
- Automatic order merging during sales
- Implementation of paperless procedures, primarily invoicing via the Certified Electronic Invoicing Provider Epsilon Digital
- Digital Shipping Note
- Management of complex commercial policies and special offers
- Automatic updating of the B2B site with real-time policy changes
- Communication with the B2B e-shop, as well as online integration with pharmacy programs for instant order reception
- Integration with the WMS system, covering all logistics processes
- Daily monitoring functions for sales activities, warehouse operations, and calls
- A specialized Stock Replenishment Application
- An automated cash collection order generation and dispatch system
- Development of a complete MIS system for the Group
“We are proud to have successfully completed this project, and we highly value the longstanding trust of PHARMASERVICE S.A. Over the past years, we have made a significant investment in the Galaxy platform, developing specific functionalities that address the fundamental requirements of the pharmaceutical warehousing and pharmaceutical sector with best practices. Galaxy Pharma by Epsilon SingularLogic is the most modern and stable solution available and continues the successful trajectory of the ERP Farmakon by Epsilon CSA. This particular project was put into productive operation within eight months from the start of implementation—a record time considering its scope and complexity. A customized environment was developed exclusively for the unique business needs of our client. With the ERP system change, we managed a comprehensive transformation of the organization’s operations, as its entire architecture was radically altered. The delivered solution creates an environment of innovation with full automation of processes, a dramatic reduction in the execution time of daily transactions, the elimination of management errors, and the provision of monitoring tools for everyday activities. Ease of use, speed, automation, and flexibility in adapting to daily challenges are the key benefits that represent highly competitive advantages of this investment.”
Giannis Filippou
General Manager Integrator of Epsilon SingularLogic