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CRM – Customer Relationship Management

Epsilon Net Group’s CRM solutions include produced and international solutions, which help companies to improve communications, collaboration and implementation of a customer-centric strategy to the whole Organization.

They allow companies and organizations to centralize and manage information from different channels and administrations, offering an extended relationship management experience. Registering interaction between customers, suppliers, co-workers and external people, they create statistical data and reports, which help to the optimization of corporate processes and to the effective utilization of development opportunities.

Innovative Tools that strengthen effectiveness & upgrade customer’s experience!

Contact/ Resources Management

Recording data of customers, co-workers and suppliers. Management of information from various sources, monitoring of interface between customers, suppliers and other partners related to purchases, communications and preferences. 

Activities/Sales Opportunities

Planning and tracking of leads, pipeline management, automatic creation of offers, data analysis for the creation of forecasts related to future sales based on criteria, update of sales status and opportunities. 

Merchandising- Questionnaires

Management of customers, contacts, items & competitors. Recording of stock items and pricing at sale points. Information of shelf placement and conformation. Questionnaires with the possibility of smart handling of  questions line and recording of competition.

Visit Plan

Dynamic and circular meeting plans, repetitive meeting plans based on traffic parameters, management of contacts circle, categorization of points, configuration of a plan on a map, optimal routing and review of actions. 

Complete Loyalty System

Management of loyalty cards, monitoring of loyalty and redemption rules, as well as privileges that are attributed to clients. Monitoring of transactions history and points histrory per client. 

Segmentation Tool

Tool for search and segmentation of customers/contacts based on criteria. Search in master data, ERP actions, CRM activities, customer balances, questionnaire responses within applications or in external sources. Ease of search with natural language query logic.

Multichannel customer service

Automatic conversion of communication threads from Facebook, Twitter and Instagram into requests, tasks, meetings and sale opportunities into the CRM system allowing service and communication with customers directly from social media channels.

Telemarketing Actions

Advanced capabilities of contact management, calls planning and analytic monitoring, that enhance the successful implementation and monitoring of call campaigns.

Expenses sheets & timesheets

Capability of detailed recording of work time, activities and expenses of the executives. It ensures accurately and transparency in time and expenses management, promotes productivity and allows the detailed analysis of the activities.

M.I.S.

Rich information for the improvement of provided services, the reinforcement of customer relationships and the increase of sales department’s effectiveness. It offers collection, analysis and interpretation of data related to customer relationships, sales, communications and behavioral data.

Start the digital transformation of your business
with the best allies

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PYLON CRM Hybrid

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Galaxy CRM

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An advanced, flexible CRM software organizing, managing & optimizing company-customer relationships.

Dynamics 365 for Customer Service (CRM)

Dynamics 365 for Customer Service (CRM)

Customer service Cloud software, focusing on Customer Management and team work.

Dynamics 365 for Sales (CRM)

Dynamics 365 for Sales (CRM)

A Customer Relationships Management CRM Cloud platform, optimizing sales and customer relationships. 

Academy 365 Accelerator

Academy 365 Accelerator

Solution for managing prospective students, programs, and personnel exclusively for the Private Tertiary Education sector.
Do you want your business to take the next step into the new digital era?

Do you want your business to take the next step into the new digital era?

Our Customers

Case Studies

See how our customers are succeeding with our solutions

Testimonials

The company's 30-year successful course in the European market has been based on successful cooperation and strategic actions for the configuration and structuring of our organization. Our advanced IT systems provide immediate information and successful strategic planning. Correct information is the power of communication on all levels.

Dimitropoulos Panagiotis

MEGA SYSTEMS INDUSTRIAL COMMERCIAL CORPORATION President

We are satisfied, since we have ensured complete control of our shops and our customers are happier, securing their return. The system follows our company’s rate of growth and our strategy. It provides us with substantial and reliable information, allowing us to make the proper business decisions.

Christos Tsolia

Managing Director, OXFORD COMPANY

Through our cooperation with Data Communication and the Epsilon Net Group of Companies, using Microsoft solutions, we were provided with an integrated solution which secured the flexibility we needed, in order to focus on what’s really important for us: providing top quality, safe and affordable medical devices to our customers. For us, the main focus is on people and their wellness. This is why we always strive to provide top quality and timely customer service. Through the deployment of this solution, we managed for all involved departments to instantly acquire an integrated overview on the course of tasks, ensuring more immediate and more efficient end customer service.

Michalis Germanos

Operational Development Manager, Germanos Medical Devices

The investment on Galaxy is a strategic pillar of operation and future empowerment for our company. Our quick growth so far and our future plans composed a context with multiple need for integrated automated management, operation and information in all stages. Galaxy provides us with all the solutions we needed and thanks to the coordinated and methodical efforts of Epsilon SingularLogic and the close strategic partnership we have built over the last decades, we managed to complete the project sooner. The operational enhancement offered by Galaxy was provided at the best possible time, as our impressively increased sales would not have been successfully completed without this investment. Now, we can provide quicker customer service, ensuring an optimal buying experience and we enjoy control and immediate information, allowing us to make quick decisions.

Evangelos Manoudakis

General Manager of myshoe N.I. MINOGLOU SA

Oscar shows dynamic growth both in the domestic and foreign markets, in an intensely competitive global context. This is why we chose Epsilon SingularLogic and Galaxy. It is very important for us to have partners who understand the challenges we’re facing and a modern IT system that can flexibly respond to and support our growth.

Apostolos Arapoglou

General Manager, OSCAR Chocolates