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Case Study

Company: VK Leading Light

Category: Trade, Industry

Applications: PYLON ERP Hybrid, PYLON SFA Hybrid, PYLON SCM Hybrid

Company

Η VK Leading Light, ιδρύθηκε το 1978, και δραστηριοποιείται στον τομέα του φωτισμού, προσφέροντας εξειδικευμένες και καινοτόμες λύσεις φωτισμού, καθώς και υπηρεσίες σχεδίασης φωτισμού  για επιχειρήσεις και κατοικίες. Με ισχυρή παρουσία σε 46 χώρες στην Ευρώπη και τη Μέση Ανατολή, η εταιρία διακρίνεται για τη δέσμευσή της στην ποιότητα και την άριστη εξυπηρέτηση που παρέχει στους πελάτες της.

VK Leading Light, founded in 1978, operates in the lighting sector, offering specialized and innovative lighting solutions, as well as lighting design services for businesses and residences. With a strong presence in 46 countries across Europe and the Middle East, the company is distinguished for its commitment to quality and excellent customer service.

Headquartered in Greece, VK Leading Light collaborates with a global network of independent partners, ensuring its products are tailored to local markets and needs. The company specializes in various lighting sectors, including decorative, architectural, industrial, retail, and street lighting.

Need

VK Leading Light’s continuous expansion into new markets and growing customer base, driven by its international activities, brought new challenges in managing its operations. Processes like order tracking and customer service became more complex, making automation and simplification of daily operations essential. The company sought a solution to improve speed and accuracy in customer management while maintaining high service levels, even with increased demand.

More specifically, it needed:

  • A system to automate order management, regardless of how orders are placed (via phone, email, or B2B partner portal).
  • Real-time inventory control to know what’s available and when it can be delivered.
  • Fast invoicing and compliance with myDATA to reduce time and errors in accounting processes.
  • A flexible and integrated system for managing warehouses and shipments, ensuring timely deliveries.
  • Business Intelligence (BI) tools to enable management to make informed decisions based on accurate business data.

VK Leading Light required a solution that would allow for further growth without burdening its operations while ensuring immediate and high-quality service for its customers.

Solution

To drive its digital transformation and strengthen its international presence, VK Leading Light selected Epsilon SingularLogic and its authorized partner, Netcom Integrator Ltd., as strategic partners. This collaboration was based on adopting the PYLON Hybrid platform with ERP, SFA, and WMS functionalities, as well as the specialized Netcom Analytics Commercial BI solution, providing a comprehensive end-to-end solution for automating business processes.

The PYLON Hybrid platform offers VK Leading Light a complete ERP solution, allowing for automated management of orders, inventory, and accounting operations. The integration of data from all sales channels and automated invoicing helps significantly reduce errors and increase service speed.

The SFA functionality optimizes sales management by enabling salespeople to access customer data in real-time, no matter where they are.

The WMS functionality allows efficient warehouse management by automating the receipt, shipment, and replenishment of goods, reducing shipping delays and improving control.

Finally, the Netcom Analytics Commercial BI solution provides management with the data analysis tools needed for strategic decision-making based on accurate data from all company departments, enabling real-time monitoring and effective planning for further growth.

Partner:

Benefits

Adopting the PYLON Hybrid and Netcom Analytics Commercial BI solution brought significant benefits to VK Leading Light, ensuring the modernization of its business processes and supporting its international growth. Key benefits and KPIs from the solution implementation include:

  1. 70% reduction in order entry and processing errors due to process automation.
  2. 50% improvement in order fulfillment speed, allowing faster customer service and reduced delivery times.
  3. 70% reduction in stock shortages and damages due to better inventory management through the ERP and WMS.
  4. 30% increase in sales efficiency through SFA, giving salespeople instant access to customer and order data from anywhere in the world.
  5. 20% reduction in procurement and inventory management costs, as management now has complete transparency into financial and operational processes.
  6. 40% reduction in the time required for invoicing, thanks to full alignment with myDATA, accelerating accounting processes and facilitating tax compliance.
  7. Easy integration of new features to meet VK Leading Light’s future needs.

Do you want your business to take the next step into the new digital era?

Do you want your business to take the next step into the new digital era?

Relative Products

PYLON ERP Hybrid

An integrated ERP platform, covering at 360° the needs of all companies.

PYLON SFA Hybrid

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PYLON SCM Hybrid

Pylon SCM Hybrid is a set of solutions and tools optimizing the management and operation of companies’ supply chain.