Dragées Hatziyiannakis

Case Study

Company: Dragées Hatziyiannakis

Category: Industry

Applications: ERP, CRM, Commercial-Financial Management, Special solutions-BI

Company

Hatzigiannakis has been producing sugar-coated almonds (dragées) since 1950 and is now one of the most recognized manufacturers in the Greek confectionery industry. With a strong focus on quality and continuous innovation, the company has expanded its product portfolio to include chocolate products, confectionery specialties, and cake decorations. At the same time, it has developed a dynamic export presence, reaching markets across Europe, North America, and the Middle East.

Need

As part of its continuous growth and expanding international presence, Dragées Hatziyiannakis sought a comprehensive digital solution to support its business transformation. The need for centralized process monitoring, operational automation and real-time data utilization was critical to further enhance the company’s productivity and operational efficiency.

Specifically, the company aimed to achieve:

Integration of all business processes into a single digital environment
Upgrade and digitalization of the production process with full monitoring capabilities
Comprehensive warehouse and shipment management
Enhanced financial control and real-time transaction monitoring
Utilization of reliable data to support faster and more effective business decision-making
Assurance of quality and product traceability throughout the entire production and distribution cycle

Solution

To address these needs, Dragées Hatziyiannakis trusted the expertise of EPSILON SINGULARLOGIC, a member of the EPSILONNET Group, selecting the PYLON Hybrid platform for the comprehensive management of its business operations.

The implementation included a complete ecosystem of applications:

PYLON ERP Hybrid, for integrated financial and commercial management and full visibility of the company’s financial data
PYLON CRM Hybrid, for customer management and strengthening customer relationships
PYLON SFA Hybrid, for mobile order management and support of commercial activities
PYLON WMS Hybrid, for warehouse operations management, including receiving, returns, picking, packing and shipments
Business Intelligence (BI) tools, enabling advanced reporting, statistical analysis and data utilization to improve ROI
Epsilon Pay, for real-time transaction monitoring and optimization of financial processes

In parallel, the production process was digitalized using barcode systems, enabling the recording of critical data directly from production points, monitoring of quality control and the printing of product labels with the required specifications.

In the warehouse area, RF technology was implemented, ensuring speed, accuracy and full traceability at every stage of product handling and distribution.

Benefits

The implementation of the PYLON Hybrid platform delivered significant operational benefits to Dragées Hatziyiannakis, enhancing efficiency, accuracy and speed across business processes.

Key outcomes include:

Integration of all business operations into a unified digital platform
Automation of critical commercial, accounting and production processes
Real-time monitoring of sales, warehouse and production operations
Automated production flow through barcode usage and digital data captured from production lines
Full product traceability throughout the entire production and distribution cycle
Improved quality control and reliable product labeling through automated label printing
Faster and more accurate warehouse management through RF technology
Real-time monitoring of financial data and transactions
Access to detailed reports and KPIs through a powerful MIS system
Reduction in administrative errors, operational time and overall operating costs

Testimonials

“The implementation of the PYLON Hybrid platform by EPSILON SINGULARLOGIC marked a significant step in the digital transformation of Dragées Hatziyiannakis. We have real-time visibility of our operations, from production and warehouse management to sales and financial data. Technology enables us to operate more efficiently, make faster decisions and continue our growth with reliability and quality.”

Konstantinos Mavrogiannis

General Manager, Dragées Hatziyiannakis

Do you want your business to take the next step into the new digital era?

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