VK Leading Light’s continuous expansion into new markets and growing customer base, driven by its international activities, brought new challenges in managing its operations. Processes like order tracking and customer service became more complex, making automation and simplification of daily operations essential. The company sought a solution to improve speed and accuracy in customer management while maintaining high service levels, even with increased demand.

More specifically, it needed:

• A system to automate order management, regardless of how orders are placed (via phone, email, or B2B partner portal).
• Real-time inventory control to know what’s available and when it can be delivered.
• Fast invoicing and compliance with myDATA to reduce time and errors in accounting processes.
• A flexible and integrated system for managing warehouses and shipments, ensuring timely deliveries.
• Business Intelligence (BI) tools to enable management to make informed decisions based on accurate business data.

VK Leading Light required a solution that would allow for further growth without burdening its operations while ensuring immediate and high-quality service for its customers.