Articles & Interviews Archives | EPSILONNET

AI as a Catalyst for Business Transformation

Epsilon Net — Fri, 16 Jan 2026 08:19:25 +0000

Liberal // January 2026

The Strategic Role of the EPSILONNET Group

Global investments in data centers are skyrocketing, expected to reach 580 billion dollars by 2025. In Greece, Microsoft is planning an investment exceeding 1 billion euros for the development of three data centers by 2030, confirming the strategic importance of the country on the digital map. At the same time, the global artificial intelligence market, which reached 244 billion dollars in 2025, is projected to soar to 827 billion dollars by 2030.

Although technology offers unprecedented possibilities, its effective utilization requires efficient management change and the redesign of work practices and organizational structures, with the aim of achieving a comprehensive and sustainable business transformation.

In modern enterprises, the initial phase of transformation through Artificial Intelligence begins with the adoption of digital assistants, while the next phase concerns the integration of intelligent Agents. At Epsilon Dynamics, as a certified Microsoft partner with long-standing experience and a strong commitment to business applications, we adopt a model we call the “Frontier Firm”: a next-generation organization, designed from the ground up for the AI era. Our goal is to create a seamless synergy between human judgment and AI Agents, enabling companies to scale faster, make higher-quality decisions, and generate greater business value.

The practical implementation of Artificial Intelligence within the CRM environment is enabled through a wide range of intelligent Agents supporting critical functions such as sales, customer service, field services, and marketing. Indicatively, these include Agents for Sales Qualification, Sales Development, Customer Service, Sales Close, Scheduling Operations, Customer Intent, Case Management, Quality Evaluation, and Customer Knowledge Management.

A characteristic example is the Sales Chat, which equips salespeople with consolidated and complete information for every customer meeting, through a unified tool. It provides revenue analytics, real-time guidance, opportunity management, licensing information, identification of decision-makers, as well as predictive analytics that support more effective decision-making.

In ERP environment, Microsoft Dynamics 365 Business Central stands out as one of the world’s leading ERPs for small and medium-sized businesses and growing organizations. According to Forbes, it excels in areas such as functionality, usability, transparent pricing, quality of support, flexibility, and the integration of advanced Artificial Intelligence capabilities.

Its embedded ΑΙ automates critical tasks and provides in-depth business insights across sales, finance, and operations. In this way, process efficiency is enhanced and faster, more informed decision-making is enabled across the entire organization.

More specifically, two of the most important Agents are the Sales Order Agent and the Payables Agent.

The former analyzes incoming customer emails requesting sales, checks product availability, clarifies any necessary details, generates quotations, and converts them into orders upon user approval. This significantly accelerates the sales process and reduces the margin of error.

Similarly, the Payables Agent monitors emails for invoices attached in PDF format, extracts the relevant data, identifies the corresponding supplier, suggests account classifications, and creates purchase documents. This enables the automation of procurement and accounting processes, increasing accuracy and speed in financial operations.

Epsilon Dynamics and the entire EPSILONNET Group — through Dynamics 365 solutions as well as proprietary platforms such as PYLON flex & hybrid and Epsilon Smart — as strategic partners of Microsoft and a major share of Greek enterprises of all sizes, aim to optimize operations, empower insightful decision-making, and elevate customer and employee experience, with respect for humanity and adherence to the principles of Ethical ΑΙ.

Nikolas Tsirgelis is General Manager of EPSILON DYNAMICS at the EPSILONNET Group, with significant experience in the consulting sector and in innovative service and technology fields. He has emerged as a strong voice for Artificial Intelligence, with a focus on developing young talent and advancing AI-driven business transformation.

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How Artificial Intelligence (AI) is Transforming the World of Business Software

Epsilon Net — Mon, 10 Nov 2025 07:45:12 +0000

THE DEPUTY CEO OF THE GROUP TALKS ABOUT THE ERA OF ARTIFICIAL INTELLIGENCE IN BUSINESS SOFTWARE AND REVEALS THE COMPANY’S NEXT DEVELOPMENT PLANS.

New, far greater capabilities are emerging from the use of Artificial Intelligence in business software compared to what was previously known regarding the needs it serves.

Vassiliki Anagnostou, Deputy CEO of EPSILONNET Group, a major player in the international IT market, explains in her interview with “THEMA” how AI is rapidly transforming the world of business software and what exactly the Group’s solutions offer.

We are living in the era of Artificial Intelligence (AI). What do you believe are the opportunities and challenges for the business software market?

The era of Artificial Intelligence is rapidly changing the world of business software. EPSILONNET Group’s solutions are evolving into “intelligent” platforms that understand a company’s processes, predict operational outcomes, identify opportunities or risks, and immediately suggest the best actions to take.

Our goal remains to make new AI services effective and ready-to-use, fully integrated into our existing systems (ERP, CRM, WMS, HRM, Retail).

Through specialized AI services such as sales forecasting, intelligent opportunity assessment, automated campaign creation, digital conversation assistants, and alert systems for critical indicators, users gain a smarter and more guided experience in software usage. At the same time, our ecosystem allows certified partners to create customized AI solutions, meeting the needs of each industry.

Of course, new opportunities bring new challenges as well, such as transparency and trust in AI usage. Our role is to bridge technology with the real needs of businesses, responsibly and with a human-centered approach.

EPSILONNET Group plays a leading role in the digital transformation of Greek businesses, at a mature stage of this process. How important is this for them, and how far do they still have to go?

Digital transformation is one of the most decisive factors for the competitiveness and sustainability of Greek businesses in an environment that is rapidly changing both technologically and economically.

EPSILONNET Group, with many years of experience in developing integrated solutions for professionals and businesses of all sizes, plays a leading role in this transition to the digital era, providing the tools and infrastructure needed for development. Our solutions are already used by over 170.000 businesses nationwide.

Small and medium-sized enterprises have already made strides toward digital transformation. In this context, they invest in continuous employee and executive training, modern tools (such as AI tools, cloud services, BI & analytics, ERP/CRM/HRM systems), and the integration of digital infrastructures.

Today, more than 110.000 users trust Epsilon Smart, the most advanced web-based e-invoicing solution for freelancers and small businesses, as well as Epsilon Digital, the Electronic Invoicing Provider.

At the same time, PYLON flex, the first web-based subscription ERP & CRM platform in the Greek market, is already used by hundreds of businesses that benefit from cloud infrastructure and AI technical features.

Finally, we continue to lead in the significant labor reform with the Digital Work Card through EPSILON SMART ERGANI, with over 80.000 subscribers.

Beyond business software solutions, companies are also obliged to comply with regulatory frameworks to ensure consistency with tax and other national authorities. Many smaller businesses feel stressed and struggle with the digital workload. What advice do you give them?

Our core principle is a thorough understanding of business needs. We observe that for many SMEs, digital transformation represents a major growth opportunity as well as a process requiring proper guidance and support, particularly regarding regulatory compliance such as myDATA, e-invoicing, digital work card, digital delivery notes, and digital customer registries.

The key is a change in mindset, technology should be seen as a tool for growth, not an obstacle. Professionals have both our solutions and the support of accountants and tax advisors who are familiar with legislative requirements and available digital tools.

Our leadership is driven not only by modern technological tools but also by the fact that we are the only Group with over 1.700 specialized professionals and a fully qualified scientific team.

What is your initial assessment of EPSILONNET Group’s ‘triple alliance’ with General Atlantic and the National Bank of Greece? What are the new plans, and what will the next investments include?

The “triple alliance” of EPSILONNET with General Atlantic and the National Bank of Greece marks a new era of dynamic growth for the Group. The entry of one of the strongest American funds, combined with the strategic partnership with the National Bank of Greece (NBG), provides EPSILONNET with access to international capital, know-how, and new markets.

Furthermore, the collaboration with NBG aims at the joint development of technological applications and business software products, fintech solutions, electronic payment automation, and broader utilization of capabilities within the framework of digital transformation. The main objective is the online integration of the Group’s ERP and Electronic Invoicing applications with NBG’s systems, leveraging the advanced Open Banking platform and innovative technologies in the field of Embedded Finance.

Our new plans include acquisitions and other investments, both in Greece and abroad, estimated at over €100 million within a 5–7-year horizon, aiming at expansion into new markets, strengthening R&D, technological innovation, and organizational restructuring. Indicative initiatives include the creation of incubators for startups, continuous adoption of state-of-the-art technologies, and the relocation of our offices in Athens and Thessaloniki to new, ultra-modern innovation centers.

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The importance of ERP systems in Modern Entrepreneurship!

Epsilon Net — Tue, 15 Jul 2025 13:35:25 +0000

newmoney | July 2025

From myDATA compliance to full digital transformation:

In today’s constantly evolving economic landscape, businesses are called to manage a huge volume of data, complex processes, ever-increasing tax obligations, and continuous demands from customers, suppliers, and partners. In this context, ERP systems (Enterprise Resource Planning) are no longer a luxury – they are a strategic necessity.

Why are ERP systems more critical than ever?

ERP systems function as the “heart” of a business, integrating all the key departments and functions (accounting, warehouse, sales, procurement, human resources) into a unified platform, achieving:

Optimized resource management
Reduced costs and minimized errors
Real-time business insights
Faster, data-driven decision-making
Full compliance with tax and regulatory requirements
Enhanced customer service and experience

Nevertheless, the technological organization of a business must not only be functional and efficient; it must also be fully compliant with the law, particularly with the following obligations:

1. Electronic Invoicing – myDATA – Electronic Books of AADE

Based on A. 1138/2020 and the latest decisions of the AADE, all Greek businesses are required to transmit their total revenues and expenses to the myDATA platform. The update of myDATA is carried out through the following transmission channels:

ERP systems for the transmission of revenues and expenses
Electronic invoicing provider services, for issuer documents
Information system for FHM, only for retail through FHM.
Application timologio of the AADE
Special registration form of the AADE, with specific criteria.

2. Mandatory electronic invoicing for B2G transactions

According to KYA 52445/2023 and the timelines set forth in the decision, public suppliers are required to issue electronic invoices using the services of an Electronic Invoicing Provider.

3. Mandatory electronic invoicing for B2B transactions

The Hellenic Republic has received approval from the European Union to make electronic invoicing mandatory for B2B transactions. It is important to note that a decision regarding the implementation of this obligation is expected to be published.

4. Connection of POS through YPAIHE or FHM

ERP systems play a crucial role in the operation and integration of POS systems, especially in the context of decision A.1155/2023. According to this, every card transaction through POS requires prior approval either from the Hellenic Authority for Public Revenue or from the cash register. The ERP system takes on the task of managing this process: it coordinates the communication of the POS with the appropriate approval mechanism, records the collection, and transmits the transaction to the Independent Authority for Public Revenue, using the official data submission channels.

5. Digital Inventory Movement

With the implementation of the Digital Inventory Movement, the Ministry of Finance and the Independent Authority for Public Revenue (AADE) are taking another step towards the full digitization of tax documents and commercial activity. The Digital Delivery Note concerns the electronic recording and transmission of all goods for movement, enhance transparency, traceability, and tax control.

In this context, the following are required:

Issuance and transmission of Digital Transport Documents with all necessary details on the myDATA platform (Shipping Note, TDA, etc.)
Real-time monitoring of the movement of goods and inventory

Integration of logistics and fleet management functions (e.g., drivers, routes, delivery points)

The timely adaptation of businesses to the new regime of the Digital Delivery Note not only ensures tax compliance but also provides real business value, from better organization of shipments to reduced errors and delays.

6. Digital Customer Registry

According to decision A.1057/2025, the Digital Customer Registry is the digital application for record-keeping of customers, which is updated in real-time for the issuance of wholesale or retail documents. This specific obligation pertains to certain sectors and is expected to expand.

In the Digital Customer Registry, the customer is recorded when they enter the business premises. Then, the customer is updated about the tax document that will be issued, and when they leave the business premises, the customer is closed out. It is important to mention that the customer registration is updated immediately and in real-time upon the issuance of the revenue tax document, either with the MARK of the receipt or with the details of the receipt, if a fiscal cash register is used.

Ensuring full tax compliance

In conclusion, the use of an ERP is not only a matter of efficiency — it is now essential for a business to operate legally.

The EPSILON NET Group, with many years of experience and expertise in Greek legislation and the market, offers solutions that ensure complete tax compliance and automatic integration with its systems, while simultaneously providing significant business benefits.

PYLON flex, the solution by Epsilon SingularLogic, a subsidiary of the EPSILON NET Group, is the first fully cloud-native, subscription-based ERP & CRM platform in the Greek market. Already, within just the first three months of its launch, over 500 businesses are fully leveraging their capabilities.

In contrast to traditional systems, which require on-premises installation and high maintenance costs, PYLON flex operates entirely in the cloud, ensuring automatic and continuous updates without additional burdens, always timely and fully compliant with any legislative – tax requirements.

PYLON flex is not just an ERP platform. It is a complete digital tool that combines:

ERP & CRM in a unified environment– Single Point Solution

Integration with myDATA, e-banking, e-invoicing, POS, e-shop, couriers

The platform is fully scalable and adaptable to the needs of each business, covering the entire spectrum of operations: warehouse, sales, invoicing, accounting, customer service, and much more.

It is important to mention that all data remains secure, with automatic backups and regular system updates. Furthermore, the technical support team of Epsilon SingularLogic ensures seamless operation and quick response to any business need.

Learn more about PYLON flex and unlock its full potential for the digital transformation of your business! Watch the promo video!

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EPSILON NET Group awarded Cloud Provider of the Year at the Cloud Awards 2024!

Epsilon Net — Mon, 03 Jun 2024 15:22:43 +0000

The group won a total of 21 awards, a record number in the 4 years of the institution!

The EPSILON NET Group, the largest IT Group in Greece and a Leader in the Digital Transformation of Greek Businesses, excelled at this year’s “CLOUD Computing Awards 2024“, winning 21 awards in recognition of its high technological level and its commitment to excellence and continuous development in business software.

Among the awards received was the top distinction of “CLOUD Provider of the Year 2024“.

For the 4th consecutive year, the Group received a total of 9 GOLD, 8 SILVER, and 3 BRONZE awards for its innovative services and IT systems, as well as the successful implementation of specialized and complex cloud IT projects in modern businesses.

Beyond the top distinction of the event, the most significant awards presented to the Group included:

Gold Distinctions:

In the “ERP” category for the implementation of the Microsoft Dynamics 365 Finance & Operations solution by Data Communication at KALLAS INCORPORATION S.A.
In “SaaS Product for Supply Chain” & “Transport & Logistics” categories for the PYLON SCM Hybrid solution by Epsilon SingularLogic, which represents the future of Transport Management, providing a comprehensive solution for Routing, Dispatching, and POD.
In the “SaaS Product for HRM” category for the innovative solution Epsilon Smart Ergani Advanced by Epsilon HR, which revolutionizes the Digital Work Card landscape. Epsilon Smart Ergani Advanced it’s the only solution in the market that automatically connects employees, employers, and accountants, ensuring proper implementation of the measure.
In the “SaaS Product for CRM” category for the specialized Academy 365 Accelerator solution by Data Communication, tailored to the needs of the Tertiary Private Education sector, simplifying the management of prospective students and enhancing the student experience.

In the “Banking & Insurance” category for the pioneering cloud solution Epsilon Pay, developed by the EPSILON NET Group its strategic collaboration with the National Bank of Greece, for managing and accounting receipts and payments of businesses quickly and easily through their ERP systems.
In the “Agriculture” category, for the Epsilon Smart AGRO solution, a comprehensive digital cloud solution designed specifically for farmers, offering them a flexible and customizable tool for managing their businesses.
In the “Retail & E-Commerce” category, for the innovative retail sales platform, Epsilon Smart RETAIL, which allows retailers to unify their business activities and optimize operations, creating a seamless experience for their customers.
In the “Tourism & Hospitality” category, for the specialized solutions offered by Epsilon Hospitality, propelling hotels and accommodations that use them into the future.

These awards demonstrate that EPSILON NET Group leverages the most advanced technologies to provide solutions and services that address the digital challenges faced by more than 150,000 businesses, organizations, and independent professionals who trust them, thereby supporting their growth and ensuring their business continuity.

“Winning the Cloud Provider of the Year award is more than just recognition; it is proof that our commitment to excellence and our continuous effort to create innovative All-in-One solutions are being rewarded. In this era of rapid technological advancement, our Group is dedicated to staying ahead of the curve, developing solutions that not only meet but exceed the needs of the modern business community. This award belongs to every member of our team of 1,500 professionals, acknowledging their dedication and passion for innovation. Finally, we extend our heartfelt thanks to our customers and partners for their trust, and we remain committed to shaping the future of business software together, both in Greece and internationally.”

Andreas Gribelas

General Manager of Epsilon SingularLogic, Chief Technology Officer (CTO), and a member of the Board of Directors of the EPSILON NET Group

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