{"id":51529,"date":"2026-03-31T09:09:13","date_gmt":"2026-03-31T06:09:13","guid":{"rendered":"https:\/\/epsilonnet.gr\/the-closed-event-of-epsilon-dynamics-a-business-unit-of-the-epsilonnet-group-titled-unified-agentic-cx-the-future-of-intelligent-sales-service-journeys-was-successfully-comple\/"},"modified":"2026-03-31T09:19:51","modified_gmt":"2026-03-31T06:19:51","slug":"the-closed-event-of-epsilon-dynamics-a-business-unit-of-the-epsilonnet-group-titled-unified-agentic-cx-the-future-of-intelligent-sales-service-journeys-was-successfully-comple","status":"publish","type":"post","link":"https:\/\/epsilonnet.gr\/en\/the-closed-event-of-epsilon-dynamics-a-business-unit-of-the-epsilonnet-group-titled-unified-agentic-cx-the-future-of-intelligent-sales-service-journeys-was-successfully-comple\/","title":{"rendered":"The closed event of EPSILON DYNAMICS, a business unit of the EPSILONNET Group, titled: \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d was successfully completed."},"content":{"rendered":"\t\t
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The closed event of EPSILON DYNAMICS<\/strong><\/a>, a business unit of the EPSILONNET Group<\/strong><\/a>, took place with great success on Wednesday, March 18, at the Olympic Museum of Athens, under the title \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d.<\/strong><\/p>\n

The event brought together senior market executives<\/strong>, creating a dynamic environment for the exchange of knowledge, experiences, and best practices. At the core of the discussions was the role of Artificial Intelligence<\/strong> and how AI-driven capabilities are transforming the modern customer experience<\/strong>.<\/p>\n

Nikolas Tsirgelis,<\/strong> General Manager of EPSILON DYNAMICS<\/strong>, opened the event with a warm welcome, highlighting the importance of the experience customers should gain through a unified journey that integrates all communication channels. In this context, he emphasized the window of opportunity<\/strong> created by the new era of Agentic CRM & AI<\/strong>, as well as the company\u2019s leading role in transforming how organizations operate by leveraging artificial intelligence as a key driver of sustainable growth and enhanced efficiency.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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This was followed by highly engaging presentations from specialized executives, including:<\/p>\n

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  • Harry Kambanis<\/strong>, Business Applications Leader CEMA at Microsoft, presented on \u201cCustomer Engagement in the Agentic Era,\u201d highlighting the transition of modern CRM systems into AI-first platforms, where autonomous agents and Copilot act as productivity accelerators, automate critical processes, and enhance decision-making at every stage of the customer journey.<\/li>\n
  • Niki Taratsa<\/strong>, Head of Microsoft CRM & AI Services at EPSILON DYNAMICS, demonstrated live the benefits of the Microsoft Dynamics 365 platform in Sales and Marketing, transforming insights into action for a fully integrated customer journey.<\/li>\n
  • Maria Banioti<\/strong>, Solution Engineer for Business Applications at Microsoft, presented live the benefits of Microsoft Dynamics 365 in customer service. The presentation showcased a unified, AI-powered service platform that connects every channel, team, and workflow, helping organizations reduce costs, increase productivity, and deliver superior customer experiences.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    The highlight of the event was the two successful firechat sessions:<\/p>\n

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    • During the first, with the participation of Antonis Apergis<\/strong>, Chief Information Officer of Generali Hellas, the discussion focused on the challenges and opportunities of digital transformation, as well as the measurable value organizations gain.<\/li>\n
    • The second, featuring Andromachi Leze<\/strong>, IT Director of HERON ENERGY, centered on the role of technology in enhancing customer experience and building agile, data-driven organizations.<\/li>\n<\/ul>\n

       <\/p>\n

      The event concluded with a networking dinner<\/strong>, offering attendees an excellent opportunity to exchange views and explore new collaborations.<\/p>\n

      EPSILON DYNAMICS warmly thanks all participants and remains committed to investing in innovation, actively contributing to the digital transformation of Greek and international businesses.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \u201cArtificial intelligence is no longer a future promise, but a reality that is redefining how businesses operate. At EPSILON DYNAMICS, we continuously invest in solutions that unify data, automate processes, and enhance decision-making, enabling organizations to deliver truly personalized and efficient experiences to their customers\u201d.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Nikolaos Tsirgelis<\/p>\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t\t\t\t\t

      General Manager <\/strong>of EPSILON DYNAMICS<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      The closed event of EPSILON DYNAMICS, a business unit of the EPSILONNET Group, took place with great success on Wednesday, March 18, at the Olympic Museum of Athens, under the title \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d. The event brought together senior market executives, creating a dynamic environment for the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[92],"tags":[],"class_list":["post-51529","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"yoast_head":"\nThe closed event of EPSILON DYNAMICS, a business unit of the EPSILONNET Group, titled: \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d was successfully completed. | EPSILONNET<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/epsilonnet.gr\/en\/the-closed-event-of-epsilon-dynamics-a-business-unit-of-the-epsilonnet-group-titled-unified-agentic-cx-the-future-of-intelligent-sales-service-journeys-was-successfully-comple\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The closed event of EPSILON DYNAMICS, a business unit of the EPSILONNET Group, titled: \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d was successfully completed.\" \/>\n<meta property=\"og:description\" content=\"The closed event of EPSILON DYNAMICS, a business unit of the EPSILONNET Group, took place with great success on Wednesday, March 18, at the Olympic Museum of Athens, under the title \u201cUnified Agentic CX: The Future of Intelligent Sales, Service & Journeys\u201d. 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