{"id":35803,"date":"2024-10-17T12:05:50","date_gmt":"2024-10-17T09:05:50","guid":{"rendered":"https:\/\/epsilonnet.gr\/generali-hellas-trusts-data-communication-for-its-digital-transformation\/"},"modified":"2024-11-15T15:13:03","modified_gmt":"2024-11-15T13:13:03","slug":"generali-hellas-trusts-data-communication-for-its-digital-transformation","status":"publish","type":"post","link":"https:\/\/epsilonnet.gr\/en\/generali-hellas-trusts-data-communication-for-its-digital-transformation\/","title":{"rendered":"Generali Hellas Trusts Data Communication for its Digital Transformation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"35803\" class=\"elementor elementor-35803 elementor-35776\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bdb90fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bdb90fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c8537c4\" data-id=\"1c8537c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f50853a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3f50853a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>Data Communication, member of the EPSILON NET Group, has been entrusted with the implementation and support of Microsoft\u2019s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM)<\/em><\/strong><\/p>\n<p><a href=\"https:\/\/www.generali.gr\/el\/\"><strong>Generali Hellas<\/strong><\/a> has entrusted \u00a0<a href=\"https:\/\/www.datacommunication.gr\"><strong>Data Communication<\/strong><\/a><strong>, <\/strong>a member of the EPSILON NET Group, to lead the implementation and support of <a href=\"https:\/\/epsilonnet.gr\/en\/products\/dynamics-365-for-customer-service-crm\/\">Microsoft\u2019s Dynamics 365 for Customer Service (CRM)<\/a> as part of its strategic digital transformation journey. This collaboration underscores Generali\u2019s commitment to enhancing customer satisfaction and delivering personalized, high-quality, customer-centric services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-362570a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"362570a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a045890\" data-id=\"1a045890\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35b7ed8c elementor-widget elementor-widget-image\" data-id=\"35b7ed8c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1135\" height=\"680\" src=\"https:\/\/epsilonnet.gr\/wp-content\/uploads\/2024\/10\/h-generali-hellas-empisteyetai-ti-data-communication-gia-ton-psifiako-tis-metaschimatismo_en.jpg\" class=\"attachment-full size-full wp-image-35780\" alt=\"Generali Hellas Trusts Data Communication for its Digital Transformation\" srcset=\"https:\/\/epsilonnet.gr\/wp-content\/uploads\/2024\/10\/h-generali-hellas-empisteyetai-ti-data-communication-gia-ton-psifiako-tis-metaschimatismo_en.jpg 1135w, https:\/\/epsilonnet.gr\/wp-content\/uploads\/2024\/10\/h-generali-hellas-empisteyetai-ti-data-communication-gia-ton-psifiako-tis-metaschimatismo_en-300x180.jpg 300w, https:\/\/epsilonnet.gr\/wp-content\/uploads\/2024\/10\/h-generali-hellas-empisteyetai-ti-data-communication-gia-ton-psifiako-tis-metaschimatismo_en-1024x613.jpg 1024w, https:\/\/epsilonnet.gr\/wp-content\/uploads\/2024\/10\/h-generali-hellas-empisteyetai-ti-data-communication-gia-ton-psifiako-tis-metaschimatismo_en-768x460.jpg 768w\" sizes=\"(max-width: 1135px) 100vw, 1135px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35cd6da4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35cd6da4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4df14a34\" data-id=\"4df14a34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42505002 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"42505002\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Generali Hellas, with over a century of presence in Greece, is part of the globally renowned <strong>Generali Group<\/strong>, one of the world\u2019s largest insurance and asset management organizations. Operating in more than 50 countries, Generali offers a comprehensive portfolio of products and services and is recognized for its leadership in sustainability, consistently ranking among the world\u2019s top 100 most sustainable corporations.<\/p>\n<p>At the core of Generali\u2019s strategy is the ambition to provide its customers with a secure and prosperous future. The company achieves this by continuously upgrading its services and investing in cutting-edge technologies and industry best practices. To support this mission, Generali has chosen to leverage the vast expertise of Data Communication\u2014a <strong>Microsoft Certified Partner<\/strong> with a proven track record of success in implementing <strong>Dynamics 365<\/strong> solutions. These solutions are designed to optimize customer engagement through advanced, AI-enhanced customer service practices, ensuring operational excellence across all service-related departments.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-755948a1\" data-id=\"755948a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bea85e5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6bea85e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The partnership aims to maintain and further expand the existing <strong>Dynamics 365 for Customer Service CRM<\/strong> system, fostering greater agility and speed in implementation through a flexible, <strong>Agile framework<\/strong>. This approach will enable Generali to introduce additional value-added services, creating a seamless and personalized omnichannel experience for customers and partners. At the same time, it ensures adherence to <strong>Service Level Agreements (SLAs)<\/strong>, reinforcing the company&#8217;s commitment to superior service delivery.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d7db24 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2d7db24\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e094d9c\" data-id=\"1e094d9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2416f5a elementor-widget elementor-widget-heading\" data-id=\"2416f5a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testimonials<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-46cbd3e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46cbd3e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5be2f1d3\" data-id=\"5be2f1d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2397796d elementor-widget elementor-widget-text-editor\" data-id=\"2397796d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u201cWe have chosen to collaborate with Data Communication, part of the EPSILON NET Group, due to their extensive experience and proven expertise in CRM solutions. Through this partnership, we aim to further elevate our customer-centric processes, offering bespoke, high-quality services tailored to our clients\u2019 needs.\u201d<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-551b9f9f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"551b9f9f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-61da244b\" data-id=\"61da244b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5216dc79 elementor-widget elementor-widget-heading\" data-id=\"5216dc79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Antonis Apergis<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f87b929 elementor-widget elementor-widget-text-editor\" data-id=\"1f87b929\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Chief Information Officer<\/strong> of Generali Hellas<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Data Communication, member of the EPSILON NET Group, has been entrusted with the implementation and support of Microsoft\u2019s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM) Generali Hellas has entrusted \u00a0Data Communication, a member of the EPSILON NET Group, to lead the implementation and support of Microsoft\u2019s Dynamics 365 for Customer Service [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[92],"tags":[],"class_list":["post-35803","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Generali Hellas Trusts Data Communication for its Digital Transformation | EPSILONNET<\/title>\n<meta name=\"description\" content=\"Data Communication has been entrusted with the implementation &amp; support of Microsoft\u2019s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM)\" 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